How do I return an incorrect item?
Returning a Wrong Item Received
We apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible.
Please note: All incorrect merchandise must be reported within 90 days of your order's ship date. Manufacturer Direct items must be reported within 30 days. If we are notified of an incorrect item(s) after this timeframe, we will be unable to process your request.
If you are reporting a wrong item received, please follow the instructions below to receive a refund or replacement for your item:
- Contact Us, and let us know of your issue. Be sure to have your order number ready and a Fan Advocate will be happy to assist you!
- Once you have contacted us, you can return the incorrect item. Simply fill out the Return Form and ship this item back to us using the prepaid return label. By contacting us, we will be able to waive the return label fee for you.
- If possible, the Fan Advocate will replace your item immediately. If you prefer a refund, the item will need to be returned to us first and your refund will be processed upon receipt of the merchandise.